Frequently asked questions
Can I change plans at any time?
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Yes. You can upgrade or downgrade at any time. Upgrades take effect immediately. Downgrades take effect at the end of your billing period.
Is there a free trial for Pro or Team?
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The Free plan lets you try LogLenx including 1 AI analysis per day with no credit card required. If you need to test Pro features, contact us.
What counts as an "AI analysis"?
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Each time you click "Run AI Deep Analysis" on a set of logs counts as one AI analysis. Chat follow-up messages within the same session do not count as separate analyses.
Do you store my logs?
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Logs are only stored if you explicitly save an analysis. Sensitive data (API keys, passwords, tokens) is automatically redacted before any AI processing. We never sell your data.
How do I cancel?
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Go to Billing in your account and click "Manage Subscription". You can cancel anytime and keep access until the end of the billing period.